Deliveries & returns

DELIVERIES

All orders are “pre-orders”, Sarah Levy works with a limited stock. When you order, we ask to our atelier to produce the model, consequently the delivery time is minimum 3 weeks.  

If we have the product in stock, we will send you an email to confirm that the delivery time can be reduced. Sarah Levy may therefore provide for a different delivery timeframe depending on whether certain products have been pre-ordered and whether certain products are in stock at the time of the order.

All orders are dispatched by private carriers. All orders are taken in charge during working day, so we don’t process or deliver orders during weekends and national holidays.

We can’t be held responsible for delay due to the weather, mistake from the delivery service or due to a control of the customs.

We will deliver the products to the delivery address that you indicated when placing the order. We only deliver to addresses within the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK, Switzerland. Orders cannot be placed for delivery addresses situated outside these territories.

Sarah Levy offer the shipping. We have a free shipping. Once shipped, you will receive the shipping notification with your tracking number. All our orders are shipped directly from our head office in Brussels, Belgium.

 

RETURNS 

You have 14 days from the reception of your order to exchange or return your item(s).  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Returns that do not meet our policy will not be accepted and will be sent back to the customer.  

If you notice a defect on an item within 30 days from the reception of your order, please contact hello@sarahlevy.be to request a refund or exchange. 

Items sent back without authorization may not be accepted for a refund or exchange.

The fastest way to exchange is to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Unfortunately, we cannot accept returns on sale items. 

Sarah Levy will pay the return costs. You will be able to return the products by using the DHL services and by following the return process as described in your package. You will also find in your package a return label that you will just have to stick on your return package. If you lose your return label, you can contact our client service at the following address: hello@sarahlevy.be.